WebHancer Customer Companion

Overview

"webHancer collects Internet performance information using a small, transparent program known as the Customer Companion. Users typically download and install the Customer Companion via the Internet. The Customer Companion measures web transaction performance experienced by users. The data collected is used by website operators and network service providers to analyze and improve the level of service that they provide to their users.

Examples of information that we collect are: web page address, web page size, web page load time, web page completion state and network delay time."
Source

WebHancer is bundled with file sharing programs, such as Grokster and will modify critical system settings. It has been confirmed that uninstalling the software the wrong way can make you loose the Internet Connection.

"If you've lost your Internet connectivity after removing Customer Companion, the software was not uninstalled properly To resolve the problem, you'll need to reinstall the software and remove it properly." Source

Symantec, Lavasoft, Pest Patrol, Cexx.org and McAfee classify WebHancer Customer Companion as spyware. DoxDesk.com reports that WebHancer Customer Companion can download and execute arbitrary code silently from the controlling servers.

Microsoft offers two articles, Microsoft Knowledge Base Article - 297682 and Microsoft Knowledge Base Article - 302591, about WebHancer Customer Companion.

Files

webhdll.dll, wbhshare.dll, whiehlpr.dll, whieshm.dll, whAgent.exe

If you have any of the files related to WebHancer Customer Companion on your system, please send them for additional analysis. Generally, I have only analysed a few versions for each software component listed at this web site. With your help I will be able to look at both old and more recent versions of the WebHancer Customer Companion software. Thank you very much for your time!

Classification

Bundled software
Silent updates

Privacy policy

WebHancer Customer Companion Privacy Policy.

Detection

Bazooka Adware and Spyware Scanner detects WebHancer Customer Companion. Bazooka is freeware and detects spyware, adware, foistware, trojan horses, viruses, worms and other potentially unwanted applications. Read more »

Uninstall procedure

Uninstall WebHancer Customer Companion from "Add/Remove Programs" in the Windows® Control Panel. Here is the uninstall instructions from the vendor.

Support
Please contact WebHancer if you run into any problems with their product:

"Online: Login to the webHancer customer portal

e-Mail: whsupport@webhancer.com

Phone: 613.721.7747
Toll Free: 866.432.8328"
Source

Which statement does best describe your experience with WebHancer Customer Companion's "Add/Remove Programs" uninstaller?

I'm looking for your help!

Thank you for using my site, I hope you find it useful. I'm looking for help from all users, please read more.

Contact information for WebHancer Customer Companion's vendor

In order to provide correct, accurate and updated information about WebHancer Customer Companion I encourage the vendor to contact me if any part of this write-up needs a revision.

How do you rate the information provided about WebHancer Customer Companion?


Related links

Bazooka - Free scan for spyware, adware, trojan horses, keyloggers, etc. Detects more than 500 potentially unwanted applications. Freeware!

The File Database - Search the file database for more information. Free!

PopUp Blocker Test - Find out if your pop-up killer can handle all pop-ups. Free!

Kephyr Labs - Find out what is going on at Kephyr. Try products in an early stage of development.



FreeFixer
Read more about FreeFixer, Kephyr's latest spyware removal tool.
Home & Products |  Legal |  Privacy |  Search

© Kephyr, 2003-2012. HtmlTidy, HTML 4.01, CSS andy@kephyr.com