WebHancer Customer Companion


"webHancer collects Internet performance information using a small, transparent program known as the Customer Companion. Users typically download and install the Customer Companion via the Internet. The Customer Companion measures web transaction performance experienced by users. The data collected is used by website operators and network service providers to analyze and improve the level of service that they provide to their users.

Examples of information that we collect are: web page address, web page size, web page load time, web page completion state and network delay time."

WebHancer is bundled with file sharing programs, such as Grokster and will modify critical system settings. It has been confirmed that uninstalling the software the wrong way can make you loose the Internet Connection.

"If you've lost your Internet connectivity after removing Customer Companion, the software was not uninstalled properly To resolve the problem, you'll need to reinstall the software and remove it properly." Source

Symantec, Lavasoft, Pest Patrol, Cexx.org and McAfee classify WebHancer Customer Companion as spyware. DoxDesk.com reports that WebHancer Customer Companion can download and execute arbitrary code silently from the controlling servers.

Microsoft offers two articles, Microsoft Knowledge Base Article - 297682 and Microsoft Knowledge Base Article - 302591, about WebHancer Customer Companion.


webhdll.dll, wbhshare.dll, whiehlpr.dll, whieshm.dll, whAgent.exe

If you have any of the files related to WebHancer Customer Companion on your system, please send them for additional analysis. Generally, I have only analysed a few versions for each software component listed at this web site. With your help I will be able to look at both old and more recent versions of the WebHancer Customer Companion software. Thank you very much for your time!


Bundled software
Silent updates

Privacy policy

WebHancer Customer Companion Privacy Policy.


Bazooka Adware and Spyware Scanner detects WebHancer Customer Companion. Bazooka is freeware and detects spyware, adware, foistware, trojan horses, viruses, worms and other potentially unwanted applications. Read more »

Uninstall procedure

Uninstall WebHancer Customer Companion from "Add/Remove Programs" in the Windows® Control Panel. Here is the uninstall instructions from the vendor.

Please contact WebHancer if you run into any problems with their product:

"Online: Login to the webHancer customer portal

e-Mail: whsupport@webhancer.com

Phone: 613.721.7747
Toll Free: 866.432.8328"

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Contact information for WebHancer Customer Companion's vendor

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Related links

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