Problems uninstalling? Here's some advice.
Yes, it can be both tedious and difficult to uninstall software manually.
This page will give you some advice that hopefully will help you in the
process of deleting both legitimate and potentially unwanted
Advice 1 - Be careful
Be careful. Take your time when going through the manual removal procedure.
If you skip one uninstall steps, or if you do not delete all registry
keys or files mentioned, in most cases the uninstall procedure will fail and Bazooka
will continue to report the potentially unwanted application.
On the other hand, it is also important that you do not delete anything
else than the items mentioned in the uninstall instructions. That might
damage your system.
Advice 2 - Understand the variables
The uninstall instructions often use %variables% to point out the location of
the files and folders that should be
deleted from your hard drive. For example, in the uninstall instructions
you might find something that looks like this:
Start Windows Explorer and delete:
Note: %WinDir% is a variable (?). By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\WINNT (Windows NT/2000).
This doesn't mean that there is something named %WinDir% on your hard drive. %WinDir%
is a "nickname" for the Windows installation directory, which may be different depending on
the operating system you are running (but also other factors). The Windows installation directory is most likely
C:\Windows (Windows 95/98/ME/XP) or C:\Winnt (Windows NT/2000).
You can read more about the variables
Advice 3 - Show hidden files and the extension
Most installations of Windows is by default configured not to show hidden or protected
files. The same goes for known file types, such as .exe and .txt, which by default are not shown either.
The manual uninstall procedures assumes that you can see all files and their extensions.
Symantec offers a
how to change these settings.
Advice 4 - Safe Mode
"Error Deleting File or Folder - Cannot delete X: Access is denied. Make sure the disk is not
full or write-protected and that the file is not currently in use."
Does this look familiar? In most cases you can delete the file or folder if you reboot into
Advice 5 - The search functions
Both Windows Explorer and the Registry Editor have a search function that come in handy
when you want to find a file on the hard drive or something in the registry.
To search for a value in the registry editor: Start the editor, select the root in the left pane, click Edit and choose Find.
To search for a file or folder in Windows Explorer: Start Windows Explorer, right-click My Computer and choose Search.
Advice 6 - The Bazooka log
If you are sure you have removed all items that are mentioned in the
uninstall instructions, but that darn Bazooka scanner still report the potentially unwanted application,
you can look in the Bazooka log
to find out why Bazooka still nags about it. The log is actually not meant for
the end-user and it is hard to interpret, but I think that it after all might offer
To look in the log, click the "Generate Log" button in the Bazooka dialog, save it on disk,
open the log in a text editor, scroll down to "Result when scanning". The information
there might offer some help.
Bazooka - Free scan for spyware, adware, trojan horses, keyloggers, etc. Detects more than 500 potentially unwanted applications. Freeware!
The File Database - Search the file database for more information. Free!
PopUp Blocker Test - Find out if your pop-up killer can handle all pop-ups. Free!
Kephyr Labs - Find out what is going on at Kephyr. Try products in an early stage of development.