From the vendor: HelpExpress is a revolutionary service that provides end-users with targeted, "plain English" messages to help them avoid common computer problems. HelpExpress may also let users know when they need a specific product, service, or upgrade to optimize the use of their computer. HelpExpress runs quietly in the background and automatically updates its messages when users connect to the Internet. Subsequently, when a user is about to encounter a situation that is known to cause problems, HelpExpress displays the Message that contains the solution. Alset Inc., the maker of HelpExpress, is dedicated to making computers easier to use while ensuring user privacy. Offer end-users an easier and more helpful way to purchase products and services to keep their PCs running smoothly. For example, a printer manufacturer or retailer can use Alset's HelpExpress Service to send targeted messages to their customers before they run out of ink. Users would see the message "Your printer is running out of ink. Would you like to purchase an ink cartridge now?" If they say Yes, HelpExpress then guides them, step-by-step, through purchasing the correct ink cartridge directly from the printer manufacturer's or retailer's web site. Source

HelpExpress has been bundled with a large number of software products. The following are a few or Alset's partners: Best Buy,, Micro Warehouse, Hewlett-Packard, Earthlink, Cosmi, Directv, Topics Entertainment.

HelpExpress will use around 16MB of internal memory. (Downloaded from and tested 2003-11-16). You might also find this article interesting.

A user of Bazooka has reported that HelpExpress is using a file named wsme.ini listing where many anti-spywares and anti-virus products are located on disk. This file is probably used by HelpExpress to detect these anti-spyware products.




HXDL.EXE, HXIUL.EXE, HelpExp.exe, emsw.exe, HXDLDMDM.EXE, wsme.ini

If you have any of the files related to HelpExpress on your system, please send them for additional analysis. Generally, I have only analysed a few versions for each software component listed at this web site. With your help I will be able to look at both old and more recent versions of the HelpExpress software. Thank you very much for your time!



End User License Agreement


Privacy policy

Alset privacy policy


Bazooka Adware and Spyware Scanner detects HelpExpress. Bazooka is freeware and detects spyware, adware, foistware, trojan horses, viruses, worms and other potentially unwanted applications. Read more »

Uninstall procedure

Uninstall HelpExpress from "Add/Remove Programs" in the Windows® Control Panel. Look for an entry called "HelpExpress". Do not uninstall HelpExpress if you value the service that it offers.

Which statement does best describe your experience with HelpExpress's "Add/Remove Programs" uninstaller?

Uninstall HelpExpress with FreeFixer

I'm working on a general purpose tool for removing unwanted software. The tool is called FreeFixer and can help you remove unwanted Browser Helper Objects, Internet Explorer toolbars and software that starts automatically when you reboot your computer, so it can offer some assistance while uninstalling HelpExpress. The manual removal instructions listed below will help you to identify what to delete with FreeFixer.

Read more about FreeFixer.

Manual removal

Please follow the instructions below if you would like to remove HelpExpress manually. Please notice that you must follow the instructions very carefully and delete everything that is mentioned. In most cases the removal will fail if one single item is not deleted. If HelpExpress remains on your system after stepping through the removal instructions, please double-check by stepping through them again.

  1. Start the registry editor. This is done by clicking Start then Run. (The Run dialog will appear.) Type regedit and click OK. (The registry editor will open.)
  2. Browse to the key:
    'HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Run'
  3. In the right pane, delete the value called 'HXIUL.EXE', 'HELPEXP.EXE', 'emsw.exe' and 'HXDL.EXE', if they exists.
  4. Browse to the key:
    'HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Run'
  5. In the right pane, delete the value called 'HXIUL.EXE', 'HELPEXP.EXE', 'emsw.exe' and 'HXDL.EXE', if they exists.
  6. Exit the registry editor.
  7. Restart your computer.
  8. Start Windows Explorer and delete:
    %ProgramsDir%\Alset Network\
    Note: %ProgramsDir% is a variable (?). By default, this is C:\Program Files.

Problems uninstalling? Click here.

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Contact information for HelpExpress's vendor

In order to provide correct, accurate and updated information about HelpExpress I encourage the vendor to contact me if any part of this write-up needs a revision.

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Related links

Bazooka - Free scan for spyware, adware, trojan horses, keyloggers, etc. Detects more than 500 potentially unwanted applications. Freeware!

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Kephyr Labs - Find out what is going on at Kephyr. Try products in an early stage of development.

Read more about FreeFixer, Kephyr's latest spyware removal tool.
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